Rates & Policies

In the case of a client who does not show up for their appointment or cancels less than 24 hours in advance, the full session rate of $140 will be charged to the credit card on file. Please be advised that insurance does not cover fees for no-shows or late cancellations, and the fee will be the client’s responsibility.

This is necessary due to the time commitment that is made to you and held exclusively for you. If you are late for a session, you may lose some of that session time. If you are using your insurance and are more than 7 minutes late, your therapist may need to charge you the out-of-pocket fee ($140), as the session may not meet requirements for billing.

If you commit to regular sessions and need to cancel an appointment, we ask that you do so as soon as possible and no later than 24 hours prior to your appointment. Your therapist may recommend making up the appointment if possible in order to best follow your treatment plan.

Our clinicians are in network with BCBS (with the exception of Blue Home and Blue Local), Aetna, Optum (UHC) and Cigna. Some clinicians newer to our team may not be in-network yet. Check with your therapist to confirm their in-network status. You are responsible for contacting your insurance company to understand your benefits. If, for any reason, insurance rejects a claim, Take Root Counseling and Coaching will attempt to dispute the rejection; however, if insurance continues to deny claims, the client will be responsible for the cost. Insurance does not cover recovery coaching or consulting services outside of the realm of family therapy and such services are available through self-pay only.

We cannot guarantee you any immediate access to clinicians in between sessions. If you need to contact your therapist between sessions regarding scheduling, please text, email, or leave a message on their voice mail. Clinicians will respond within 36 hours or the next business day. If an emergency situation arises, please follow your safety plan if you have developed one with your therapist, or call 911, crisis services, or any local emergency room. Take Root Counseling and Coaching does not provide emergency services.

Due to the importance of both your confidentiality and minimizing dual relationships, we do not accept friend or contact requests from current or former clients on any social networking site personal accounts (Facebook, LinkedIn, etc). Adding clients as friends or contacts on these sites can compromise your confidentiality and our respective privacy. It may also blur the boundaries of our therapeutic relationship. If you have questions about this, please bring them up when you meet with your therapist.

In order to avoid dual relationships and conflicts of interest, we provide clinical services only. We do not intend to become involved in legal disputes such as personal injury lawsuits, divorce proceedings, dependency hearings, or custody battles. These proceedings interfere with the client-therapist relationship and can compromise treatment.

If, for any reason, we are required to provide expert testimony, provide documentation for court proceedings, appear as a witness, or complete any other court-related responsibility, the party responsible for such participation agrees to reimburse the clinician at the rate of $250 per hour. This rate is also applied to traveling, preparation, or any other case-related cost.

Ending relationships can be difficult. Therefore, it is important to have a termination process in order to achieve some closure. The appropriate length of the termination process depends on the length and intensity of the treatment. Your therapist may terminate treatment after appropriate discussion with you and a termination process if it is determined that psychotherapy is not effective or if you are in default on payment with no resolution. Your therapist will not terminate the therapeutic relationship without first discussing and exploring the reasons for and purpose of terminating. If therapy is terminated for any reason or you request another therapist, we will provide you with referrals for qualified psychotherapists. You may also choose someone on your own or from another referral source.

Should you fail to schedule an appointment for three consecutive weeks, unless other arrangements have been made in advance, for legal and ethical reasons, we must consider the professional relationship discontinued.

Effective 1/1/2022, a new federal law called the “No Surprises Act” was enacted. This law requires us to provide clients with no insurance with a “good faith estimate” of the total cost of treatment prior to entering treatment. Estimating the total cost of psychotherapy treatment is challenging because treatment is highly individual though our prices per session are clearly listed above.